ibis Rotorua

Return guests - we love the location. So easy to walk along the lake, to Wai Ariki and Polynesian Spas, Eat Street is on the doorstep - we leave the car parked up unless we head further out. Clean rooms with all the basics that are needed. Able to Chromecast onto TV screen. Hairdryer, Coffee/Tea in room or get (free) hot drinks from the 'breakfast' area in reception. Enviro conscious - able to indicate if you don't want towels changed / beds made. Good air conditioning / heating, though does allow some of the sulphur at times to come into the room. We'll definitely return!

Location was excellant and bed was comfortable

This will be a mixed review. Firstly the room was spotless, the bed very comfortable, the shower/bathroom excellent and the view very good. The receptionists were all very helpful. There is a street about 400 yards from the hotel known as Eat St with a selection of restaurants

I was pleasantly surprised to find that most of the negative reviews I had read about this hotel prior to my visit was not really true. Amenities in the room were very satisfactory, coffee, tea, glasses, cups, spoons were all present unlike what some reviews claimed. Rooms, bed, linen were clean, air-conditioning was good, buffet breakfast could have been better, I chose the hot chocolate from the machine but got only warm milk a bit more attention by staff here was required, otherwise staff were friendly and professional. Overall my stay was comfortable, close proximity to the lake front and many restaurants was a plus for the location, complementary secure parking was great too

We decided to celebrate a friends 60th birthday by having a weekend away. I received a call from the front desk on the Thursday night letting me know that they wanted to deliver to the birthday girl a birthday cake, this was a wonder surprise and well received by the birthday girl. Each day our beds were made and room tidied which was very much appreciated. Our room numbers were 177 and 178.